USER MANUAL JABATAN PATOLOGI HOSPITAL SEBERANG JAYA
Pengenalan
Jabatan Patologi HSJ beroperasi sebagai sebuah Jabatan Sokongan yang memberi perkhidmatan diagnostik kepada pelanggan secara langsung atau tidak langsung. Perkhidmatan makmal yang ditawarkan termasuk dalam kategori “Secondary Extended”.
Jabatan ini disokong oleh kakitangan dari pelbagai peringkat dan memberi perkhidmatan dalam bidang-bidang seperti Haematologi, Transfusi Darah, Patologi Kimia, Histopatologi, Sitologi dan Mikrobiologi.
Selain dari klinik dan wad Hospital Seberang Jaya, Jabatan ini juga memberikan perkhidmatan kepada pelbagai institusi kesihatan yang lain seperti Hospital Bukit Mertajam, Hospital Kepala Batas, Hospital Sungai Bakap dan klinik-klinik kesihatan daerah Seberang Perai Tengah dan Seberang Perai Utara.
Jabatan ini juga menyediakan medium pembelajaran kepada kakitangan termasuk pegawai perubatan, kumpulan paramedik, pegawai sains, juruteknologi makmal perubatan dan pelajar dari IPTS dan IPTA.
Lokasi Makmal
- Ground Floor, Door No. 2
- Anatomical Pathology Laboratory
- Medical Microbiology Laboratory (Bacteriology & Serology)
- Transfusion Medicine Laboratory (Cross-matching)
- 4th Floor, Multi-Storey Building
- Chemical Pathology Laboratory
- Hematology Laboratory
- Hospital Quarters (Building No. 2150A)
- Transfusion Medicine Unit (Donor Procurement)
- Ground Floor, Anatomical Pathology Unit – Annex 1
- Anatomical Pathology (Microscopic Examination and Report Dispatch)
Waktu Operasi
| Day | Working Hours | Rest Time |
|---|---|---|
| Monday – Thursday | 8:00 am – 5:00 pm | 1:00 pm – 2:00 pm |
| Friday | 8:00 am – 5:00 pm | 12:15 pm – 2:45 pm |
|
Service / Counter |
Operating Hours |
|---|---|
| Chemical Pathology | 24 hours |
| Hematology | 24 hours |
| Microbiology (Bacteriology) | 24 hours |
| Transfusion Medicine | 24 hours |
| Pathology Counter B (Multi-Storey Building) | 24 hours |
| Pathology Counter A | Monday – Friday: 8:00 am – 9:00 pm |
| Microbiology Counter |
Monday – Friday: 9:00 pm – 8:00 am |
Cadangan/Aduan
For any enquiries on our services, can be made through:
|
No. |
Channel |
|---|---|
| 1 | Written complaint to Pejabat Pengurusan Jabatan Patologi |
| 2 | Phone call to Pejabat Pengurusan Jabatan Patologi at 04-3827159 |
| 3 | Scanning the QR code attached at the suggestion box placed near the main counter of Jabatan Patologi |
| 4 | Hospital Administration Officer |
Complaint Handling Process
|
Process |
Details |
|---|---|
| Acknowledgement | The lab will acknowledge complaint within 3 working days |
| Review & Action | Complaint will be submitted to Head of Department / Head of Unit for further action |
| Evaluation | All complaints will be evaluated according to the category |
| Corrective / Preventive Action | Corrective action or preventive action will be performed if needed |
Feedback Timeline
|
Complaint Category |
Estimated Timeframe |
|---|---|
| Simple | ≤ 15 working days |
| Complex | ≤ 15 working days: Early feedback ≤ 16 – 365 days: Complete feedback |
The form for complaint/ suggestion: https://forms.gle/RZjAKddvY6XWBcCY8
Penolakan Permohonan Ujian
|
Reasons for Rejection |
Reasons for Others |
|---|---|
| No name on the form/specimen No I/C no or RN No location: Hosp/Unit/Ward/Clinic No requesting doctor's stamp/name Broken/leaking container Sample taken/labelled by is not written Blood is hemolysed Blood is clotted Specimen insufficient Specimen collected in wrong container Mislabelling of spec/form Test not indicated/Repeated No date/time of collection No insufficient clinical summary Test not available Specimen is unsuitable for analysis No specialist signature Duplicate request Others |
Overnight urine sample Specimen label by sticker No test requested Specimen not labelled No sample received No supportive document to confirm patient’s identification Wrong form Medico-legal sample were sent without seal Unreadable handwriting Expired tube |
Perkhidmatan
Antara perkhidmatan yang ditawarkan di jabatan ini adalah :
Ujian Yang Dilakukan Di Jabatan Patologi HSJ (In-house Test)
Hubungi Kami
|
Lokasi |
Ext |
|
Office |
1159/1161 |
|
Specimen receiving Counter A |
1170 |
|
Specimen receiving Counter B Multistorey |
3513 / 3514 |
|
Specimen receiving Counter Microbiology |
1165 |
|
Specimen receiving Counter Blood Bank |
1164 |
|
Transfusion Medicine Laboratory |
1163 |
|
Chemical Pathology Laboratory |
3517/3518/3529 |
|
Haematology Laboratory |
3515 |
|
Microbiology (Bacteriology) Laboratory |
1166 |
|
Microbiology (Serology) Laboratory |
1165 |
|
Anatomic Pathology Laboratory (Histology) |
1155 |
|
Anatomic Pathology Laboratory (Cytology) |
1162 |
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